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Privacy Policy
How Royale Stays collects, uses and protects your personal information.
Introduction
Royale Stays Property Management LLC is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store and share information when you use royalestays.com or engage us to manage your Dubai property.
We operate as a short-term rental management company based in Dubai, United Arab Emirates. This policy applies to all landlords, property owners, website visitors and any other individuals whose personal data we process in connection with our services.
Last updated: March 2026.
Information We Collect
Information You Provide Directly
- Full name and contact details (email, phone)
- Property information (address, type, bedrooms, furnishing)
- Ownership documents and DTCM permit information
- Bank account details for monthly rental proceeds
- Identity documents required by UAE regulatory obligations
Information Collected Automatically
- IP address and approximate location
- Browser type, device type and operating system
- Pages visited, time spent and referring URL
- Cookie identifiers (see the Cookies section below)
Information From Third Parties
We may receive information from booking platforms (Airbnb, Booking.com, Expedia) in connection with guest stays at properties we manage on your behalf.
How We Use Your Information
- Property management and bookings — coordinating check-ins, guest communications, cleaning, maintenance and day-to-day operations.
- DTCM licensing compliance — applying for and renewing your holiday home permit as required by the Dubai Department of Economy and Tourism.
- Financial administration — processing monthly owner statements and transferring net proceeds to your bank account.
- Service communications — sending performance reports, maintenance updates and important notices.
- Marketing (with your consent) — sending market insights and relevant property opportunities where you have opted in.
- Website improvement — analysing visitor behaviour to improve royalestays.com.
- Legal obligations — complying with applicable UAE laws and responding to lawful regulatory requests.
Data Storage and Security
Your data is stored securely using industry-standard measures. Our website uses SSL/TLS encryption for all data in transit. Access is restricted to authorised Royale Stays team members.
Retention
We retain personal information for as long as necessary to fulfil the purposes in this policy. For active management clients, data is retained for the duration of our agreement and five years thereafter.
International Transfers
Some tools we use may process data outside the UAE. Where this occurs, we ensure appropriate safeguards are in place.
Third Parties and Data Sharing
We do not sell your personal information. We share data only in these circumstances:
- Booking platforms — Airbnb, Booking.com, Expedia require property and owner information to list your holiday home.
- DTCM — Property and owner details are submitted for mandatory holiday home permit registration.
- Payment processors — Receive minimum information necessary to process owner payouts.
- Service providers — Cleaning companies, maintenance contractors and photographers receive only what is necessary to carry out services.
- Legal requirements — We may disclose information where required by UAE law or government authority.
All third-party providers are required to handle personal data in accordance with applicable privacy laws.
Cookies
Our website uses cookies to help us understand how visitors use the site and to improve your experience.
- Essential cookies — Required for the website to function. Cannot be disabled.
- Analytics cookies — Google Analytics helps us understand visitor behaviour. Data is aggregated and anonymous.
- Preference cookies — Remember your choices to improve your experience on return visits.
You can control cookies through your browser settings.
Your Rights
- Access — Request a copy of the personal information we hold about you.
- Correction — Ask us to correct any inaccurate or incomplete information.
- Deletion — Request deletion where we no longer have a lawful basis to retain your data.
- Portability — Request your data in a structured, machine-readable format where feasible.
- Withdraw consent — Withdraw marketing consent at any time via the unsubscribe link in any email.
- Object to processing — Object to processing based on legitimate interests.
Contact us using the details below. We respond to all legitimate requests within a reasonable timeframe.
Contact Us
For questions about this Privacy Policy or to exercise your data rights:
Royale Stays Property Management LLC
Dubai, United Arab Emirates
Email: [email protected]
We aim to respond to all data privacy enquiries within 10 business days.